How many samples should I order?

One per shortlisted supplier for the same product, so the comparison is direct. Ordering several variants from one supplier tells you less than one unit from three suppliers.

What if the bulk order does not match the sample?

Raise it immediately with photographs of both units side by side, referencing the written approval. Documented evidence and a fast claim are what make a replacement or refund realistic.

Guide

Sample orders and quality control

6 min read · updated September 1, 2026

Order a paid sample against a written specification, inspect it on arrival for materials, dimensions, finish, packaging and labelling, photograph any defect next to a reference, and confirm in writing that the production order must match the approved sample.

Write the specification first

Ambiguity is where disputes start. Before ordering, write down the material, dimensions, colour reference, weight, packaging and labelling you expect, and have the supplier confirm it in writing.

Inspect against the specification

Inspect the sample the day it arrives, while a return or dispute is still open. Record the result in the same order as your specification so any gap is obvious.

Materials and construction against the written spec
Dimensions and weight, measured rather than assumed
Finish and colour under daylight, against your reference
Retail packaging, labelling and any required compliance marks

Lock the approved sample in

Once a sample passes, state in writing that the production run must match it, and keep the sample. It becomes the reference if a bulk shipment arrives different.