Legal
Refund Policy
Last updated
Everything we sell is a digital file delivered immediately, which cannot be returned once downloaded. This page states plainly when we refund anyway.
Standard position
Because files are delivered instantly and cannot be un-received, completed downloads are non-refundable. This is disclosed on every product page before checkout and you confirm it at checkout.
When we do refund
- Your download link failed and we could not deliver the files.
- A file is corrupt, unreadable, or the wrong file.
- You were charged more than once for the same order.
- The contents are materially different from what the product page described. Not a matter of opinion — a described document being absent.
In those cases we will replace the files first. If replacement is not possible, we refund in full to the original payment method.
When we do not refund
- You changed your mind after downloading.
- A supplier declined your order, quoted a higher price, or was out of stock.
- You did not achieve a particular sales or profit result.
- You bought the wrong bundle without asking first. We will always answer pre-sale questions.
How to raise a claim
Contact us within 14 days of purchase through the contact page with your order number and a description of the problem. We respond within one business day, and approved refunds are issued to the original payment method — the time it takes to appear depends on your bank or provider.
Chargebacks
Please contact us before filing a chargeback. Almost every issue is a download problem we can fix in minutes. Fraudulent chargebacks are contested with delivery and download records.
Statutory rights
In the UK and EU, the statutory right to cancel a digital purchase is waived once download begins with your consent, which is confirmed at checkout. Nothing in this policy limits any right you hold that cannot lawfully be excluded.